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1. Refund & Returns Policy

Returns & Refunds

At Vita Cure FZC, we want you to be genuinely comfortable with your purchase. If something isn't right, here's how returns work.

Eligibility

  • You may request a return within 30 days of delivery.
  • Because the Shoulder Sleeper Pillow and its cover are personal-use comfort products, items must be unused, unwashed, and in their original packaging to be eligible for a full refund, unless the item arrived defective or damaged. This hygiene requirement is standard for personal-use sleep and comfort products and helps us keep every unit we send out genuinely new.
  • Proof of purchase (order number or confirmation email) is required for all returns.

How to start a return Email info@vitacureglobal.com with your order number and the reason for your return. Our team will confirm your eligibility and provide return shipping instructions, including the return address, directly by email. We currently manage all returns this way rather than through an automated portal, so a member of our team personally reviews every request.

Refunds

  • Once we receive and inspect your returned item, we'll notify you of the outcome by email.
  • Approved refunds are issued to your original payment method within 7–10 business days of us receiving the returned item.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product, or damage in transit).

Damaged or defective items If your order arrives damaged or defective, contact us at info@vitacureglobal.com within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund, including return shipping, at no cost to you.

Non-returnable items

  • Items returned used, washed, or without original packaging (unless defective)
  • Items returned more than 30 days after delivery

Your statutory rights Nothing in this policy limits any right you have under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) or its Executive Regulations that cannot lawfully be excluded or limited by agreement.

Contact Questions about a return? Email info@vitacureglobal.com and we'll get back to you within 1–2 business days.